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Refund Policy

At Beauty in Simplicity, we are committed to delivering high-quality, professional beauty treatments and ensuring every client leaves feeling satisfied and cared for. Please read our refund and cancellation policy carefully before booking.

Service Satisfaction & Refunds

Your satisfaction is very important to us. If you are unhappy with any part of your treatment, please let us know as soon as possible—ideally within 48 hours of your appointment.

We aim to correct any issues once we are aware of them, as our priority is to deliver the service you asked for to a high standard. In most cases, this means we will offer to adjust or re-do the service rather than issue a refund.

Refunds are considered only when:

  • We are informed of the issue within 48 hours of the service

  • We are unable to reasonably correct or re-deliver the treatment

Refunds are not offered for change of mind, dissatisfaction due to personal preferences (e.g. color or style agreed upon at consultation), or late notification of concerns.

Cancellations & No-Shows

To respect our time and the time of other clients, we have the following cancellation terms:

  • 24 hours or more notice: No charge. You can cancel or reschedule your appointment free of charge.

  • Less than 12 hours’ notice: A 50% cancellation fee will apply.

  • No-shows or same-day cancellations: A 100% charge of the booked service will apply.

We appreciate your understanding—short-notice cancellations and no-shows impact our small business and the ability to offer appointments to others. Owner may use discretion in certain circumstances.

How to Cancel or Reschedule

You can cancel or reschedule:

  • Through your confirmation email or text (if booked via Fresha)

  • By contacting us directly via phone, text, or email during business hours

Late Arrivals

If you are running late, please let us know. Arriving more than 15 minutes late may result in your appointment being shortened or rescheduled, and may still incur a late cancellation fee.

Contact Us

If you need to discuss a refund or cancel an appointment, please contact us:
📧 Email: beauty.in.simplicity3@gmail.com
📞 Phone: 07759274581
📍 Salon address: 54 Bowness Avenue, Warrington, WA2 9NQ

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